| Referral Intake | Incomplete info, inconsistent tracking | Structured referral intake + centralized tracking |
| Prior Authorization Requests | Manual submissions, missed payer steps | Payer-specific submission workflow + checklists |
| Required Documentation | Missing clinical notes, delayed uploads | Document verification before submission |
| Eligibility & Benefits Checks | Done late or not tied to authorized | Benefits + authorization requirement validation upfront |
| Follow-Up & Status Checks | Reactive chasing when time allows | Proactive follow-ups until final determination |
| Approval Timelines | Delays lead to reschedules and backlog | Faster turnaround through systematic escalation |
| Denials for No Authorization / Invalid Referral | Discovered after claim denial | Pre-visit verification to prevent auth-related denials |
| Visibility & Accountability | No clear owner, no reporting | Live status visibility and accountability per request |
| Pricing | $88,000 | $36,000 |