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We manage your entire front office revenue cycle, closing the gaps that cost practices thousands every month and turning your front desk from a bottleneck into a strategic advantage. Here’s how we can help:
We handle complete appointment scheduling, managing your calendar efficiently while ensuring every appointment is set up correctly for billing success. New patient scheduling includes insurance verification before confirmation. Follow-up appointments get tracked and scheduled proactively.
We verify eligibility and benefits for every patient before every appointment, not just whether the policy exists, but complete benefit details that determine whether you’ll get paid. Active coverage on the appointment date gets confirmed. Copay and deductible amounts get identified. Service-specific coverage gets verified. Authorization requirements get flagged 48-72 hours early.
We handle the complete authorization and referral process, obtaining required approvals before appointments so you never provide services that can’t be billed. When eligibility verification identifies authorization requirements, we immediately begin the approval process with the payer, submitting all necessary clinical documentation and following up until authorization is secured.
Fill out the form to learn how our front office management services can streamline your practice operations and improve patient experience.
With over two decades of experience, we’ve implemented complete RCM solutions for hundreds of practices. Here’s exactly how we’ll transform yours:
We integrate directly with your practice management system and manage your provider schedules according to your preferences and protocols. Patients call our team or use online scheduling tools we provide. We schedule appointments based on provider availability, patient needs, and appointment type requirements. New patient appointments automatically trigger insurance verification. Follow-up appointments get scheduled and confirmed. We send appointment reminders to reduce no-shows. Your providers just show up and see patients, scheduling is handled completely. You can still make manual scheduling changes anytime in your PM system, and we coordinate around them seamlessly.
Every patient, every appointment, every time, including established patients you've seen for years. Insurance changes constantly. Patients switch jobs and get new coverage. Employers change carriers. Benefits get updated or terminated. A patient who had perfect coverage three months ago might have completely different insurance today. We verify before every appointment to catch these changes before they become claim rejections, not after you've provided care and can't bill properly.
We start the authorization process immediately when appointments are scheduled, typically giving us 1-2 weeks for routine procedures and longer for planned surgeries or complex treatments. For urgent appointments, we expedite authorization requests the same day. Our goal is to have authorization numbers secured and documented in your system 48-72 hours before the appointment at minimum, giving you time to reschedule if authorization is denied or contact patients about alternative coverage options.
We notify your staff immediately, usually within hours of discovering the issue, with clear information and recommended next steps. For inactive insurance: "Patient coverage terminated last month. Recommend contacting patient to verify current insurance before appointment." For denied authorizations: "Authorization denied due to medical necessity. Clinical documentation available if provider wants to appeal, or recommend rescheduling after appeal." We give you enough advance notice to contact patients, resolve issues, obtain different approvals, or reschedule appointments. You're never surprised the day of service when it's too late to do anything about it.